Free same-day delivery on local orders over $60 — order before 1 pm

Returns & Refunds Policy

We want you to love your flowers. Because they're fresh and perishable, this policy explains how returns, replacements and refunds work.

Last updated: 1 June 2026

1. Our freshness guarantee

Every order is backed by our 7-day freshness promise. If your flowers arrive damaged, wilted, or fail to stay fresh for a reasonable time with proper care, we will replace them or refund you.

2. Perishable goods

As fresh flowers and plants are perishable, they are exempt from standard "change of mind" return rights. We cannot accept physical returns of flowers. Instead, we resolve issues through replacements or refunds as described below.

3. How to make a claim

If something isn't right, please contact us within 48 hours of delivery with:

  • Your order number;
  • A brief description of the issue;
  • One or more clear photos of the flowers and any damage.

Photos help us improve with our growers and resolve your claim quickly. Email hello@wildbloomflorist.com or call (503) 555-0192.

4. Replacements & refunds

Once your claim is approved, you may choose a free replacement delivered at the next available time, or a full or partial refund to your original payment method. Refunds are typically processed within 5–10 business days, depending on your bank or card issuer.

5. Cancellations & changes

You may cancel or amend your order free of charge provided it has not yet entered preparation. For same-day orders, please contact us before the 1pm cut-off. Once an order has been prepared or dispatched, it can no longer be cancelled, but our freshness guarantee still applies.

6. Failed or refused deliveries

If a delivery cannot be completed because of incorrect address details or because no one was available to receive a signature-required order, we will attempt to contact you to rearrange. Re-delivery may incur an additional fee. Refunds are not available for failed deliveries caused by inaccurate information provided at checkout.

7. Non-refundable items

Personalised add-ons and certain sale or clearance items may be non-refundable; this will be noted on the product page. Delivery fees are non-refundable once an order has been successfully delivered.

8. Your statutory rights

This policy is offered in addition to, and does not affect, any rights you may have under applicable consumer protection law.

If you have any questions about this policy, please contact us: