Frequently asked questions

Yes. Order before 1pm in our local delivery zone and we'll hand-deliver the same day, seven days a week. Orders placed after the cut-off are delivered the next available day.

We deliver locally across the Portland metro area for same-day service, and ship nationwide via courier for selected bouquets and plants. Enter your postcode at checkout to see available options.

Local delivery is a flat $8.50, and free on orders over $60. Nationwide courier rates are calculated at checkout based on destination and service speed.

You can choose any available delivery date at checkout. We deliver in broad morning or afternoon windows rather than exact times, so we can route efficiently and keep flowers fresh.

Most of our bouquets stay beautiful for 5–7 days, and many last longer with good care. Every order is backed by our 7-day freshness promise.

Very close. Because we work with fresh, seasonal stems, the exact flowers may vary slightly — but we always match the style, colour palette and value shown.

Trim 2cm off the stems at an angle, use the flower food provided, change the water every two days and keep them out of direct sun and away from fruit. A care card is included with every order.

We accept all major credit and debit cards (Visa, Mastercard, American Express) and popular digital wallets. All payments are processed over a secure, SSL-encrypted connection.

Yes. We never store full card details on our servers. Payments are handled by PCI-compliant payment processors over an encrypted connection.

No — you can check out as a guest. Creating an account simply lets you track orders and reorder favourites more quickly.

Let us know within 48 hours with a photo and we'll replace the arrangement or refund you. See our Returns & Refunds policy for full details.

Yes, as long as your order hasn't entered preparation. Contact us as early as possible — ideally before the same-day cut-off — and we'll do our best to help.